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Orders & Support
Contact UsWe’re here to ensure your shopping experience is smooth and enjoyable. If you have any questions or need assistance with an order don’t hesitate to reach out. We’re happy to assist you every step of the way.
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Shipping & Returns
Returns PolicyWe want you to love your purchase! Our shipping process is quick and reliable, with options that fit your needs. If for any reason you’re not completely satisfied, our simple returns process makes it easy to return items. Learn more about our returns policies to ensure a hassle-free experience.
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Product Info
Buy Gift CardsExplore the unique features of each product in our collections. We provide detailed information to help you make the best choice as well as sizing charts in the product description section. If you're buying a PositiveHug as a gift, Gift cards are a great option if you’re unsure about size or preferences and they make perfect gifts too.
Support FAQs
Support & Other Questions
If I return something do I have to pay the postage?
Returns aren’t just a hassle, they have an environmental footprint too! That’s why we ask you to cover the cost of return shipping. (we want to highlight this so there are no surprises later!)
We encourage you to shop with intention, please double-check our size charts and think carefully before you buy (Size Charts are located with the product description).
Buying just to “try on for the ‘Gram,” or “see if it looks good in person” before returning? Not cool, and honestly not great for the planet. We’d love it if you avoided that, your future self (and the environment) will thank you!
Need sizing help or more info? Reach out anytime — we’re happy to help you pick the perfect fit.
See our Returns policy linked above for the full policy details
How can I place an order?
Placing an order is quick and easy. Simply browse our online store, select the products you desire, and add them to your cart. Proceed to the checkout process, where you'll provide your shipping and payment details. Once your order is confirmed, we'll take care of the rest.
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment platforms. Rest assured that your payment information is protected and encrypted for a secure transaction.
How long will it take to receive my order?
We strive to process and ship orders as quickly as possible. After your order is placed, please allow 1-2 business days for processing. Shipping times may vary depending on your location and the shipping method selected at checkout. You can find more information about estimated delivery times on our website or contact our support team for specific inquiries.
Can I track my order?
Yes, absolutely! Once your order is shipped, we'll provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package and stay updated on its estimated delivery date. If you have any issues with tracking your order, feel free to contact us.
What if I have questions or need assistance with my order?
We're here to help! If you have any questions or need support regarding your order you can reach out to us through our contact form or email us at contact@positivehug.co We strive to provide prompt and helpful responses to ensure your shopping experience with us is seamless.
Support FAQs
Shipping
How much does shipping cost?
Shipping costs may vary depending on your location and the weight of your order. During the checkout process, you will be provided with various shipping options (express shipping if available) along with their respective costs. Choose the option that best suits your needs and budget.
Why have I been charged more than once for shipping?
Every item sold is made to order. Your PositiveHugs are made in various locations across the UK & overseas. Therefore it's not always possible to ship these to you in one shipment.
Do you offer international shipping?
Yes, we offer international shipping to many countries. However, please note that international shipping times and costs may differ from domestic shipping. Make sure to review the shipping options available for your country during the checkout process.
How long does shipping take?
Shipping times can vary depending on your location and the shipping method chosen. Typically, domestic orders within UK are delivered within 3-5 business days. International shipping times may range from 7-14 business days, depending on the destination. Please note that these are estimated times and delays may occur due to unforeseen circumstances or customs procedures.
